Placing an order with MiniTots is simple
1. While browsing our store, select the product you like, by clicking on the "Add to Basket" button. Adding the product to the Basket means that MiniTots will remember the information about that particular item when you are ready to check out. (You can always remove an item or add quantity from your basket later.)
2. Not done shopping? Click to continue. Each time you add a product, you will be shown all the items in your basket. Once you have selected all your purchases, proceed to the "check-out" by clicking 'View Cart'.
3. At the MiniTots checkout, you will view your entire order so that you can verify that all the information we have is correct. If you see anything that's been entered incorrectly, please change it now. You will be asked to complete the billing and shipping information. All information entered on this and following pages will be on a secure server for your safety and privacy. At this point, you can safely enter your credit card information through our secure server.
4. Submit your order by confirming the last page of check-out and MiniTots will then email you an order confirmation number.
MiniTots Guarantee
- Service you can trust
- Products you can rely on
- Superb Customer Service
- Unbeatable, Mini Prices
- Convenient shopping that will save you time and money
Our goal is to make your Baby shopping a pleasant and simple experience. Whether you are an expectant or new Parent, Grandparent, or Relative, we will assist you in delighting the baby in your life.
International Orders (including Canada and Puerto Rico)
As of now, we do not accept any orders shipped to an International or APO/FPO address, including Canada and Puerto Rico.
Hawaii and Alaska
As of now, we do not accept any orders shipped to Hawaii and Alaska as baby furniture is extremely heavy and oversized and the additional shipping costs are prohibitive.
Shipping
For your convenience we have included the cost of shipping into the overall price of the items so there are no hidden costs. For large items like furniture we ship by either Local Carrier (LTL), Federal Express or UPS. We are unable to request special delivery needs but we will send your tracking information once your items ship and at that time you can make arrangements with your local carrier.
Payment Options
Payments can be made through Credit Card/Debit Card issued in the US only. Payment Options: We gladly accept American Express, Visa and MasterCard as payment for orders. Please enter your credit card number on the secure online order form. We also gladly accept payment via Paypal.
Preferred Customer
Join our successful Preferred Customer Club and take advantage of our special club offers and discounts.
To join our club, please complete the registration form. Please note membership is free of charge. Simply sign on and become part of the MiniTots experience; where affluent moms feel at home!
Sales Tax
Sales tax is applied to California orders only.
Security and Privacy
We at MiniTots.com respect and understand the need for privacy in a world where that domain is often breeched. Shopping online requires utmost protection, therefore we have instituted a Privacy Policy that will ensure your safety and allow you to shop worry-free. The personal information you provide us; credit card numbers etc. is of course necessary for the purchase of any item however the information remains confidential in every aspect. All our customer data is confined and locked under the security of the Verisign Lock. This lock appears on the bottom of every web page on our site and serves as a strong assurance that you can make your purchases worry-free. So rest assured-with MiniTots.com you are safe and secure, and we will never sell or give any identifiable information about you to any third party without your approval.
Shipping Damage or Missing Parts
In the unlikely event that your item arrives damaged or is missing parts please email us the details at service@minitots.com. Contact our customer service department within 7 business days of the delivery date to report any damage. Unfortunately, packages can be damaged during the shipping process after leaving the warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage even if you do not plan on using it immediately and always keep all packaging until you are satisfied with your item. PLEASE do not refuse any shipments as this limits our options in getting you a perfect item.
Requests for replacement parts will be processed as quickly as possible but expect them to take 1 to 3 weeks to be received. Please note that we are not able to express ship replacement pieces. Please email service@minitots.com with the following information:
- Order number
- Manufacturer Product Name & Number
- Reason for return
- Return for replacement, exchange, or refund
Shipping Quotes
We do our very best to give you accurate shipping time frames in our product descriptions. The timing displayed is based on estimates from our suppliers. In the event of a shipping delay, minitots.com will notify you promptly. Occasionally products are delayed and items may take longer than the stated shipping times. Minitots.com cannot be held responsible for shipping delays beyond estimated delivery times. All Custom made-to-order items require payment in full upon order, since minitots.com Designer's craft these items to your specifications.
No Hassle Return Policy
We want you to be 100% satisfied with your Minitots.com order. If you're unhappy with the item you purchased for any reason, return it to our warehouse within 30 days of the shipment receipt for an exchange or a refund of the full purchase price. (Note: If your item was damaged or defective, see our Damage section above). We are proud to offer the best return policy online. Please note: certain items are not returnable and will be clearly stated on the listing.
Returned merchandise must be sent to us prepaid and insured at the address listed below. We cannot accept freight collect items.
Mattress Returns. We unfortunately cannot accept the return of any mattress with the protective plastic cover opened or removed.
Please remember, all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards intact. We will not accept dirty, broken or used products or any items in non-standard packaging. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. In addition, you must send your item insured and send the tracking number to service@minitots.com once it ships.
We will issue a full refund for the purchase price of any products you return that meet the above conditions within 3 days of receipt in our warehouse.
Please insure your return shipment as we are not responsible for shipping damages. If your returned item arrives damaged, we will notify you immediately upon receipt so you can file a claim with the carrier. For your protection, please use Federal Express Ground, UPS Ground or insured parcel post for return shipments.
All items must be returned to:
D&D
200 S Fifth St
Mayfield, KY 42066
Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns.
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